Privacy Policy

This policy explains what information Bell & Main (“Bell & Main,” “we,” “us”) collects, how we use it, and the choices you have. It covers our website at bellandmainhq.com, our intro-call booking, our text messages, and the phone calls we answer for the home-service businesses we work for (“clients”).

Information we collect

• Information you give us. When you book an intro call, email us or text us: your name, business name, email address, phone number, and anything you write in your message.
• Calls we answer for clients. When someone calls one of our clients and we answer: the caller’s phone number, name, address, the reason for the call, appointment details, and a recording and transcript of the call. Callers are told at the start that the call is recorded.
• Text messages. Your mobile number, the messages we send and receive, and records of your consent and of any opt-out.
• Basic technical data. Like most websites, our host and our booking tool log information such as IP address, browser type and pages visited. Our booking calendar is provided by a third-party scheduling tool that may set its own cookies.

How we use information

• To schedule, confirm and remind you about your intro call, and to reply to your questions.
• To answer calls, book appointments, send texts and prepare reports for our clients, following their instructions.
• To review call quality and fix problems with our service.
• To keep records required by law and to protect against fraud and abuse.

We do not sell personal information.

Text messages (SMS)

If you give us your mobile number and agree to receive texts, Bell & Main may send you messages about your intro call (confirmations, reminders and rescheduling) and replies to questions you ask us. When we text on behalf of a client, those messages relate to the service you asked that business for, such as appointment details, quote follow-ups or a review request after a job.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to stop receiving messages at any time. You’ll get one message confirming you’ve been unsubscribed.
• Reply HELP for help, or email support@bellandmainhq.com.
• Agreeing to receive texts is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except service providers that deliver our messages for us (such as our phone carrier), who may use it only to provide that service.

When we share information

We share information only as needed to run our service:

• With the client you called. If you call a business we work for, your call details, recording, transcript and booking go to that business.
• With service providers. Companies that provide our phone lines, text messaging, voice technology, scheduling, email and hosting. They may use the information only to provide services to us.
• For legal reasons. When required by law, or to protect the rights and safety of our clients, callers or us.
• If our business changes hands. As part of a merger, sale or similar transaction, subject to this policy.

All of the above excludes text messaging originator opt-in data and consent, which is never shared with third parties for their own marketing.

How long we keep it

We keep information for as long as we need it to provide our service, to meet our agreements with clients, and to meet legal requirements. Call recordings and transcripts are kept for the period set in our agreement with the client, and then deleted.

Security

We use reasonable safeguards, including access controls and accounts protected by two-step sign-in, to protect information. No system is perfectly secure, and we can’t guarantee absolute security.

Your choices

• Reply STOP to any text to opt out of texts.
• Email us to ask what information we have about you, or to correct or delete it. If your information came from a call to one of our clients, we may need to pass your request to that business.

Children

Our website and services are meant for businesses and adults. We don’t knowingly collect information from children under 13.

Changes to this policy

If we change this policy, we’ll post the new version here and update the date at the top.

Contact

Bell & Main, Tampa, Florida. Email support@bellandmainhq.com.